Customer Care
Orders and Order Status
For order placement of recurring products or for the status of an existing order, please contact your Customer Care Representative. If you do not know who your representative is, please contact:
Phone (Directory): (425) 285-3000 #1
Phone (Customer Care): (425) 285-3000 #2
Email: Orders@spectralux.com
Technical Assistance and Troubleshooting
For technical assistance and troubleshooting support, please contact the following support engineer and provide as much information about the issue as you can. Please have your unit part number, serial number, system software version (mod level), and STC certification details for your aircraft modification.
Michael Harris
Phone: +44 7956 924 603
Email: MickH@spectralux.com
Software Licensing and Configuration Databases
For assistance with product activation, configuration database development and scheduling, and software licensing of Spectralux products, please contact:
Kim Collins
Phone: (425) 285-3044
Email: KimC@spectralux.com
Warranty and Repair
For general inquiries regarding repair or warranty repair, repair order status, or requests for a Return Material Authorization (RMA) number, please contact your Customer Care Representative. If you do not have a representative or know your representative’s name; please contact:
Phone (Customer Care): (425) 285-3000 #3
Email: Repairs@spectralux.com
Aircraft on Ground (AOG)24/7 AOG Service and Time-Sensitive Requests:Phone: (425) 285-3000 #4 |
Avionics and Electronics Modules
Europe, Middle-East, and Africa
Ian Gilbert
Avionics Consultant, IG Avionics
Phone (Mobile): +44 (0) 7515 026970
Email: ian.gilbert@igavionics.com
Americas, Asia, and Oceania
Kim Collins
Phone: (425) 285-3044
Email: KimC@spectralux.com
Request for Quote, Proposal, or New Business
For inquiries regarding new products, new product development, or the products designed and manufactured by Spectralux, please contact:
Kim Collins
Phone: (425) 285-3044
Email: KimC@spectralux.com
Media Relations
For inquiries regarding press releases, promotional materials, logos, and corporate branding, please contact:
Kim Collins
Phone: (425) 285-3044
Email: KimC@spectralux.com
Career Opportunities with Spectralux
If you are interested in career opportunities and employment with Spectralux, please send resumes and applications to the following:
Fax: (425) 285-4200
Email: HR@spectralux.com
Postal:
Human Resources
Spectralux Avionics
12335 134th Court NE
Redmond, WA 98052