Customer Care

Orders and Order Status

For order placement of recurring products or for the status of an existing order, please contact your  Customer Care Representative. If you do not know who your representative is, please contact:

Phone (Directory): (425) 285-3000 #1
Phone (Customer Care): (425) 285-3000 #2
Email: Orders@spectralux.com

Technical Assistance and Troubleshooting

For technical assistance and troubleshooting support, please contact the following support engineer and provide as much information about the issue as you can. Please have your unit part number, serial number, system software version (mod level), and STC certification details for your aircraft modification.

Michael Harris
Phone: +44 7956 924 603
Email: MickH@spectralux.com

Software Licensing and Configuration Databases

For assistance with product activation, configuration database development and scheduling, and software licensing of Spectralux products, please contact:

Kim Collins
Phone: (425) 285-3044
Email: KimC@spectralux.com

 Warranty and Repair

For general inquiries regarding repair or warranty repair, repair order status, or requests for a Return Material Authorization (RMA) number, please contact your Customer Care Representative. If you do not have a representative or know your representative’s name; please contact:

Phone (Customer Care): (425) 285-3000 #3
Email: Repairs@spectralux.com





Aircraft on Ground (AOG)

24/7 AOG Service and Time-Sensitive Requests:

Phone: (425) 285-3000 #4
Email: AOG@spectralux.com

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Sales and Marketing

Avionics and Electronics Modules

Europe, Middle-East, and Africa

Ian Gilbert
Avionics Consultant, IG Avionics
Phone (Mobile): +44 (0) 7515 026970
Email: ian.gilbert@igavionics.com

  Americas, Asia, and Oceania

Bryan Sammons
Product Marketing Manager
Phone (Office): (425) 285-3015
Phone (Mobile): (425) 463-5141
Email: bryans@spectralux.com

Request for Quote, Proposal, or New Business

For inquiries regarding new products, new product development, or the products designed and manufactured by Spectralux, please contact:

Bryan Sammons
Product Marketing Manager
Phone (Office): (425) 285-3015
Phone (Mobile): (425) 463-5141
Email: bryans@spectralux.com

Media Relations

For inquiries regarding press releases, promotional materials, logos, and corporate branding, please contact:

Bryan Sammons
Product Marketing Manager
Phone (Office): (425) 285-3015
Phone (Mobile): (425) 463-5141
Email: bryans@spectralux.com

Employment

Career Opportunities with Spectralux

If you are interested in career opportunities and employment with Spectralux, please send resumes and applications to the following:

Fax: (425) 285-4200
Email: HR@spectralux.com

Postal:
Human Resources
Spectralux Avionics
12335 134th Court NE
Redmond, WA 98052