Words and ideas that guide our actions
The Spectralux team is guided by a set of core values that influence everything we do. We believe that you are more than a customer, more than a vendor, and more than a business partner. You are an individual and that means we are committed to exceptional one-on-one service with the highest integrity, sense of teamwork, and personal respect.
We speak and act with honest intent to keep our commitments to customers, vendors and each other.
We recognize that we will ultimately succeed or fail together. We fix the problem without focusing on who was at fault.
We treat our customers, vendors and each other with respect, and expect the same in return. Dissent is acceptable; pettiness or personal animosity is not.
We speak directly, clearly and honestly, and we don’t shoot the messenger. We measure our communications by their impact on our goals; not by their volume or frequency. The message is consistent throughout the organization.
We never stop learning new and better ways to do things – personally and professionally. Our long-term success depends on our ability to continually meet the evolving needs of our customers.
We use our knowledge and skills to ensure customer satisfaction and maximize company performance. Risk-taking and innovation that support the company’s goals are encouraged, even if they sometimes lead to failure.